Date Adopted: 4 April 2016
Review Date: 10 March 2022
Next Review Date 10 March 2025
Australian Dairy Farmers Corporation Limited (Company, we, us, our) is an independent organisation
representing Australian dairy farmers. We are bound by the Australia Privacy Principles (APPs) in the Privacy
Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your
personal information (that is, information or an opinion about you, whether true or not, which identifies you
personal information, including our obligations and your rights in respect of our dealings with your personal
that is collected via our website at http://adfc.com.au/ (the Website).
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive
way. Where it is reasonably practical to do so, we will collect your personal information directly from
you. We may collect the personal information you directly give us through some of the following
(a) when you make an inquiry through our Website
(b) in administering and performing any contracts with our partners, suppliers and service providers
(c) when you contact us via telephone or facsimile
(d) from correspondence (whether in writing or electronically)
(e) while conducting market research surveys
(f) when you apply to become a shareholder in the Company
(g) when administering any of our services
(h) as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available sources and
third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request
that the third party inform you that we are holding such information, how we will use and disclose it,
and that you may contact us to gain access to and correct and update the information.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your name,
postal address, email address, phone numbers and, if applicable, employment information. Where
you do not wish to provide us with your personal information, we may not be able to respond to your
enquiries, process your application or provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered
relevant and reasonable in the circumstances. We collect, hold, use and disclose personal
information to communicate with you, comply with our legal and regulatory obligations and
otherwise to manage our business.
Your personal information may also be provided to the Company’s members, agents and service
providers on the basis that they deal with such information in accordance with the Company’s
be located outside Australia where your personal information may not receive the same level of
protection as that afforded under Australian law. The types of agents and service providers that may
be provided with your personal information and the circumstances in which your personal
information may be shared are:
(a) any external service provider appointed by the Company to administer the Shareholder register
(b) printers and other companies for the purpose of preparation and distribution of statements and
for handling mail
(c) market research companies for the purpose of analysing the Shareholder base and for product
development and planning
(d) legal and accounting firms, auditors, contractors, consultants and other advisers for the purpose
of administering, and advising on, the Shares and for associated actions.
We will not use or disclose your personal information for any other purpose unless you have
consented to that use or disclosure.
4. Collection of Financial Information
The only financial information the Company will collect is in relation to bank account details of it’s
suppliers, both farm and other providers.
This information will be used for the sole purpose of making payment to these suppliers for goods
and services provided and for no other reason.
5. Protection of personal information
We will hold personal information as either secure physical record, electronically on our intranet
system, in cloud storage, and in some cases, records on third party servers, which may be located
We maintain appropriate physical, procedural and technical security for our offices and information
storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of
personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those
who need access to the personal information do their job. Physical, electronic and managerial
procedures have been employed to safeguard the security and integrity of your personal
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or
required to be kept by law.
6. Direct marketing
Like most businesses, marketing is important to our continued success. We therefore like to stay in
touch to let stakeholders know about our activities and developments in the dairy industry. We may
also provide you with information from third parties which may be of interest to you. We will not
disclose your personal information to third parties for marketing purposes without your consent. You
may opt out at any time if you no longer wish to receive commercial messages from us. You can
make this request by contacting our Company Secretary.
A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined
on how visitors are experiencing the Website. While cookies allow a computer to be identified, they
do not permit any reference to a specific individual. For information on cookie settings of your
internet browser, please refer to your browser’s manual.
8. Accessing and correcting your personal information
You may contact our Company Secretary to request access to the personal information that we hold
about you and/or to make corrections to that information, at any time. On the rare occasions when
we refuse access, we will provide you with a written notice stating our reasons for refusing access.
We may seek to recover from you reasonable costs incurred for providing you with access to any of
the personal information we hold about you.
We are not obliged to correct any of your personal information if we do not agree that it requires
correction and may refuse to do so. If we refuse a correction request, we will provide you with a
written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable
9. Overseas transfers of personal information
Some of the third parties to whom we disclose personal information may be located outside
Australia. The countries in which such third-party recipients are located depend on the
circumstances. In the ordinary course of business, we commonly disclose personal information about
our farmers to a technology service provider based in New Zealand. This service provider provides us
with milk processing and payment solutions and related services.
Whenever we transfer your personal information outside of Australia, we will do so in accordance
with the requirements of applicable privacy and data protection laws. We may disclose your personal
information to overseas recipient without your consent where permitted by the Privacy Act (and, in
such circumstances, we will comply with the applicable requirements of the Privacy Act in doing so).
10. Resolving personal information concerns
personal information, please contact our Company Secretary:
Australian Dairy Farmers Corporation Ltd
Suite 222A, 757 Bourke Street
T: 03 9909 2208
E: [email protected]
We take all complaints seriously and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the
Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218 S
T: 1300 363 992
E: [email protected]
The last update to this document was Thursday 10th of March 2022